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The manuals, the specs, and every fix — ask away, or feel free to take a look around.

“How does it work?” “Which model is right for me?” “What cutout size?” “Is my water too hard?”
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ExploreStill deciding · researching

The flame is water mist, lit warm — and the dual LED bars mix any color you can imagine.

Meet the modelsPro · Original · Lite — 20″/40″/60″ Enclosure guideWill it fit? Cutouts by model & size See one in personAuthorized dealers near you
Original Watch it move Shop
Set upJust arrived · day one

Day one order: place, water check, first fill — each step earns journey points.

Quick startUnboxing to first flame Enclosure BuilderCutouts & light trap, calculated Check your waterHardness by ZIP · Vapor Pure Register warrantyTwo minutes · full coverage
Maintenance Share your install
FixSomething’s off · get it sorted

Beeps are messages, not moods. Name the symptom — I’ll hand you the fix for your model.

TroubleshooterGuided fixes · 3–5 minutes Maintenance ritualsMist maker 3 mo · flush 6 mo Request serviceA human, scheduled
Beeping Low flame Foggy App issues Support Hub
Explore by modelSpecs, install, water care and fixes — per model
Aquafire Original The classic water vapor fireplace. 20″, 40″ and 60″. Open the guide Aquafire Pro Full color mixing, app control and direct-plumb. Open the guide
Aquafire Lite Compact and easy to install — for smaller spaces. Guide coming soon

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